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Questions & Answers

Your price for this item is $649.99
Page Showing 1-20 of 41 questions
  • QuestionHow long is the preset treatment on this mask?

    • Answer The preset treatment is 9 minutes long.
    This question and answer was generated by AI based on customer and product data.
  • QuestionIs this mask cordless?

    • Answer Yes, the mask is cordless and has a customizable design.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this mask help with acne?

    • Answer Yes, the blue light therapy helps fight acne-causing bacteria and prevents new bacteria from growing.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the charging interface for this mask?

    • Answer The charging interface for this mask is USB-C.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat type of light therapy does this mask use?

    • Answer This mask uses Red, Red + Infrared, and Blue light therapy.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow is this mask powered?

    • Answer This mask is battery-powered and rechargeable.
    This question and answer was generated by AI based on customer and product data.
  • QuestionIs this product safe to use. Are there any negative effects using this product? Safe for eyes even when closed?

    Asked by Dianne.

    • Answer Yes, it's safe, I have used red light for almost a year now. I leave my eyes open and look at the computer at the same time. It's not effected my eyes at all. You skin does inprove over time. You just have to be consistant with it. At least 3 times a week. 5 or 6 is even better. 10 mins. goes by very fast!

      Answered by Tony

  • QuestionWhat are the wavelenghts for this mask?

    Asked by amysmith.

    • Answer Thanks for reaching out! The wavelengths of the Theraface Mask are as follows: Red Light: 633 ± 10 nm Blue Light: 415 ± 10 nm Infrared (IR): 830 ± 10 nm If you have any further questions or need additional information, please feel free to ask at [email protected]. We are here to help.

      Answered by Therabody

  • QuestionIt this product safe for rosacea In face ?

    Asked by Kh.

    • Answer Thank you for reaching out to us with your question about the TheraFace Mask. When it comes to skin conditions like rosacea, it's essential to take extra care with any new products. While the TheraFace Mask is designed to be gentle, we strongly recommend that you consult with your dermatologist or healthcare provider before using the product. They will be able to provide personalized advice and recommendations based on your specific condition, and ensure that the product is safe and appropriate for your skin.

      Answered by Therabody

  • QuestionCan I use my FSA (flexible spending account) to purchase this?

    Asked by Reescee.

    • Answer Thank you for reaching out to us regarding the FSA (Flexible Spending Account) eligibility of TheraFace Mask. The eligibility of an item for FSA reimbursement can depend on your FSA provider or insurance carrier. While some devices may qualify, we recommend checking directly with your provider to confirm whether this specific item meets their criteria. They can provide guidance based on your account’s rules and any required documentation.

      Answered by Therabody

  • QuestionWhat country makes Therabody?

    Asked by KT.

    • Answer Therabody is an American company based in Los Angeles, California. The products, however, are manufactured in various global facilities (more likely China).

      Answered by FernandoR

  • QuestionDoes it hurt and does it work if you have a beard?

    Asked by Landt143.

    • Answer Thank you for you question! Our TheraFace Mask is designed to be effective even if you have a beard. While facial hair may slightly affect the mask's contact with the skin in areas where the beard is thicker, the LED lights can still penetrate and provide benefits. For the most consistent results, we recommend adjusting the mask to ensure it fits comfortably and stays in place. As for comfort, the mask should not hurt. It’s designed to be gentle and non-invasive.

      Answered by Therabody

  • QuestionIs this safe for Africa American Skin Color?

    Asked by Anna.

    • Answer 100%

      Answered by Deon

  • QuestionDoes the LED coverage extend over the eyebrow area when wearing the mask? If so, could the red/near-infrared light potentially help stimulate eyebrow hair regrowth (e.g., for thinning brows)?

    Asked by JNM.

    • Answer Yes this will absolutely help with stimulating growth

      Answered by Deon

  • QuestionDoes this mask help with migraines?

    Asked by Miller.

    • Answer Yes it comes with a built in face messaging feature

      Answered by Deon

  • QuestionDo I have to use all three light types or can I use just one for nine minutes

    Asked by Meow.

    • Answer Auto programed

      Answered by Deon

  • QuestionIs there an option to get a neck mask with this product

    Asked by Roni.

    • Answer Currently, the TheraFace Mask Glo is designed for the face and head, and there isn’t a dedicated neck or chest attachment. Some of the light may naturally reach below the jawline and upper neck, but it’s not a full neck treatment.

      Answered by Therabody

  • QuestionDoes this mass help with wrinkles above the upper lip?

    Asked by Greta.

    • Answer 100%

      Answered by Deon

  • QuestionWhat chemicals are you using to clean the mask?

    Asked by Thomas.

    • Answer The TheraFace Mask is not waterproof—never submerge it or clean under running water. For regular care: - Wipe the base with a damp cloth or alcohol-free cleansing wipe. - Remove visible dirt with a disposable cloth moistened with mild detergent, including the interior surfaces. - Disinfect the inner surface with a soft cloth and 70% isopropyl alcohol for 3 minutes, repeating three times. - Wipe away any residue with a clean, dry cloth. - Allow the device to dry completely before storage or next use.

      Answered by Therabody

  • QuestionIs it HSA approved?

    Asked by Kata.

    • Answer The TheraFace Mask is not typically covered by FSA/HSA plans, however we recommend checking with your carrier, as there may be exceptions and specific requirements.

      Answered by Therabody