Questions & Answers

Q: QuestionAre batteries included with this item tracker?

• A:Answer Yes, batteries are included with this item tracker.

Q: QuestionCan I use this tracker to find my phone?

• A:Answer Yes, you can double press the button to make your phone ring, even when it’s on silent.

Q: QuestionCan I replace the battery in this tracker?

• A:Answer Yes, the battery is replaceable for up to one year.

Q: QuestionWhat is the maximum Bluetooth range for this tracker?

• A:Answer The maximum Bluetooth range for this tracker is up to 400 ft.

Q: QuestionDoes this tracker use GPS to locate items?

• A:Answer No, this tracker does not use GPS; it uses Bluetooth.

Q: QuestionDoes this device work with voice assistants?

• A:Answer Yes, this device works with Amazon Alexa, Google Assistant, and Siri.

Q: QuestionIs there a monthly fee for using tile?

Asked 3 years ago by hailey.

• A:Answer It is free to use. The core features such as ringing your phone and vice versa exist for free. It also helps use tile members from around your area to help locate your tracker for free. They have a membership that costs money because it adds extra features.

  Answered 3 years ago by aledskaVerified Purchase

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Q: QuestionCan I use this Pro Tile if my car gets stolen will I be able to track it

Asked 4 years ago by Dmoney.

• A:Answer Great question! Tile is great for finding misplaced items and the things that matter most. Keep in mind that Tile is powered by Bluetooth technology as opposed to GPS. This means that it works within a certain range (100-400 feet) and is best reserved for non-moving items. For long distance tracking and moving items, GPS is typically your best bet; however, GPS often has significant drawbacks such as cell service contracts, poor battery life, and price. Tile is a great alternative for tracking down lost items such as a crashed drone or keys that have been dropped off of a forest trail. For any lost items that are out of range, you can also utilize the power of our Tile Network to help update its location. So far, we've shipped over 25 million Tiles, so there's bound to be someone to update the whereabouts of your Tile! You can learn more here: https://tileteam.zendesk.com/hc/en-us/articles/204315768-Tile-Network

  Answered 4 years ago by Tile

  
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Q: Questionreplaceable battery and if so what kind?

Asked 4 years ago by AldoDenver.

• A:Answer Great question. Our Tile Pro 2022 has a user-replaceable battery and takes a CR2032 coin battery. Happy to help!

  Answered 4 years ago by Coll

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Q: QuestionWill this Tile work on a Samsung phone?

Asked 4 years ago by Kd.

• A:Answer Yes

  Answered 4 years ago by iPhone11Verified Purchase

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Q: Questioni want to track luggage if it gets misplaced while i am making a flight connection.. If i arrive and my luggage doesn't, how do i find it? Best for knowing if luggage is on the plane with me?

Asked 3 years ago by marybig.

• A:Answer You can track it with the app. Pretty darn accurate also.

  Answered 3 years ago by Gonzo

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Q: Questioncan i use to track my car ?

Asked 1 year ago by Daniel.

Q: QuestionHow heat resistant are Tiles? For example, left in hot car car for a few hours?

Asked 1 year ago by Kitle.

Q: QuestionWill this deveice work with Samsung Galaxy A03? Thanks

Asked 1 year ago by Hank.

Q: QuestionDoes this keep track of its location history, as in can I see all the previous locations it's been to

Asked 1 year ago by Patrick.

Q: QuestionCan I track my pet from any distance or will it have to be in "range" like the apple air tags?

Asked 2 years ago by bananis.

• A:Answer It has a range of 400 feet. But you can use the network for stuff outside of that.

  Answered 2 years ago by WilfredFrancisVerified Purchase

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Q: QuestionDoes it work on Apple 15 phones?

Asked 2 years ago by DJ.

• A:Answer Hi DJ - Yes, all Tile products work with the Apple 15 phone. Tiles work with Apple, Android and Google phones. So even if you change your phone type in the future, you will still be able to use your Tile. This also makes Tile a great gift giving item because you do not have to know what phone type the gift recipient uses. Thank you!

  Answered 2 years ago by Tile

  
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Q: QuestionWill this work to see if a tracker is in/on my car ?

Asked 2 years ago by Sammy.

• A:Answer Hi Sammy - If you want to see if there are any Tiles near you just go to settings in your Tile app and select scan and secure. Doing this will let you know if any unknown Tiles are near you or not. If you are looking to purchase this Tile to put in your car for safety reason, this would be a great option so you can locate it.

  Answered 2 years ago by Tile

  
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Q: QuestionCan I attach it to my pet and use it to find them. My pet is a cat.

Asked 2 years ago by BillinTexas.

• A:Answer yes

  Answered 2 years ago by Gracia4Verified Purchase

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