“Hello my Q is ReTile location? I just being my Tile in to get a new one? Its stop working no sound nothing, its only 8m old . I'm lost with out it Please help”
Answer This Question
1-5 of 5 Answers
I'm on my second set of Tiles. The first ones lasted about 11 months. They are suppose to last 1 year on average. If you reach out to Tile they should be able to help you. If not, you will most defiantly get a decent discount on the next ones.
Sorry, there was a problem. Please try again later.Hi Ellen - If your Tile suddenly stopped working before its one year mark, shoot us an email at socialsupport@thetileapp.com with further details about your experience. We would be more than happy to walk you through troubleshooting steps. If that doesn't work, and you're within warranty, we can easily replace it for you. We hope to hear from you soon!
Sorry, there was a problem. Please try again later.The sound is controlled by the App on your smartphone. ∙ If you tap on the ICON photo of your model tile in the App, the Bluetooth transceiver in your phone silently "pings" that tile tracker device. The app will show green rings adding multiple concentric rings as you gain closer proximity to your tile. The tile remains silent. Useful, just to verify your stuff is within range. Since it is quiet, this ping mode uses less power from the tile's battery (no speaker), assuring a life of >1yr. ∙ If you want to find your tile audibly (lost car keys that you know must be somewhere inside the house), instead, tap on the GREEN "find" button in the App. You can remotely control whether the volume is either on or off on your tile. This is helpful if you desire "stealth mode", which again, is more battery efficient. It is useful to not audibly tip-off thieves, that the device is in the car, so it can do its work and rat-out their location. Having one hidden in your car, is akin to having a poor-man's LoJack type device, without the related cost. ∙ When the battery eventually gets depleted (>1yr), your tile will communicate this to you thru your App. You can then send it in the free provided shipping envelope to obtain a replacement, via the ReUp program.
Sorry, there was a problem. Please try again later.I would contact the tile company. They say the tile with last a year if not they should replace it. Re-tile can only happen after you have had the tile a year.
Sorry, there was a problem. Please try again later.If your tile stoped workin early before you qualified for the reptile program start first by contacting tile on their website.
Sorry, there was a problem. Please try again later.
