Questions & Answers

Q: QuestionWhat is the maximum runtime of this Tineco FloorWasher?

• A:Answer This Tineco FloorWasher has a maximum runtime of 65 minutes.

Q: QuestionWhat is the cleaning path width of this floor washer?

• A:Answer The cleaning path width of this floor washer is 9.2 inches.

Q: QuestionDoes this vacuum cleaner have adjustable suction power?

• A:Answer Yes, the Tineco FloorWasher Switch Pet 7 Series allows you to adjust the suction power.

Q: QuestionHow does the iLoop Sense Technology work?

• A:Answer The iLoop Sense Technology automatically adjusts suction power, water pressure, and brush speed based on the detected mess, optimizing cleaning performance and battery life.

Q: QuestionHow long does it take to charge the battery of this vacuum cleaner?

• A:Answer The battery charge time for this vacuum cleaner is 5 minutes.

Q: Questioni do not have pet but i have around 3000 square feet of natural stone carpet and wood floor do you recommend this vacume

Asked 9 hours ago by nina.

Q: QuestionIs this Tineco S7 vacuum a new or older model than the S3 extreme or the S5?

Asked 1 month ago by edgarrr.

• A:Answer Hi. Thank you for contacting Tineco. Please kindly note that S7 vacuum is a new model than the S3 extreme or the S5. Hope this answer can help you. Should you have any other inquiries, please feel free to contact us. Have a nice day.

  Answered 1 month ago by Tineco Support

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Q: QuestionWhat kind of rollers for this mop could not find on Amazon please provide a link

Asked 2 months ago by Leon.

• A:Answer Thank you for contacting us. Due to privacy settings, we recommend that you send your request to [email protected], and our after-sales staff will provide a suitable solution. Thank you for your cooperation and understanding.

  Answered 2 months ago by Tineco Support

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Q: QuestionAre there attachments that can be purchased so I can use the stick vacuum to reach high places like ceiling vents or the tops of drapes?

Asked 5 months ago by AJL63.

• A:Answer Thank you so much for choosing Tineco! We’re sorry, but we do not currently offer attachments that can extend the reach of the stick vacuum for high places. Please let us know if you have any further questions or concerns.

  Answered 5 months ago by Tineco Support

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Q: QuestionDoes this come with the Flash Dry base?

Asked 11 months ago by M8161.

• A:Answer Thank you for your inquiry. We are pleased to inform you that the model you have selected, [Product Name/Model Number], does indeed include the Flash Dry Base. Please do not hesitate to contact us if you have any further questions. We hope this information is helpful. Wishing you a wonderful day.

  Answered 11 months ago by Tineco Support

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Q: QuestionDoes this vaccum come with a Hepa filter? Ive see it says cyclonic, hepa and paper so I wanted clarification as HEPA is very important to me to know before after I purchase.

Asked 1 year ago by Tash.

• A:Answer Dear customers, our machine is equipped with HEPA, but please note that different models are equipped with different HEPAs and they may not be compatible with each other.

  Answered 1 year ago by Tineco team

  
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Q: QuestionWhat is the max thickness of carpet vacuum

Asked 1 year ago by Anonymous.

• A:Answer Dear customers, our machine has no requirements for the thickness of the carpet, but our machine can only be used on short-pile carpets. Carpet hair that is too long can easily get stuck in the machine, resulting in poor suction.

  Answered 1 year ago by Tineco Support

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Q: QuestionWhat is incudes in this item

Asked 1 year ago by chitwngirl.

• A:Answer Thank you for your question about the FloorWasher Switch Pet 7. This versatile product comes with both a powerful floor washer and a stick vacuum, featuring a removable motor/battery unit that can be easily swapped between machines. This design offers unmatched convenience and flexibility for tackling various cleaning tasks, especially for pet owners. For more details, please contact us via email at [email protected], chat through our website, or call 1-855-292-8864 (Mon-Fri, 8 AM - 8 PM CST). Thank you for being a valued Tineco customer.

  Answered 1 year ago by Tineco team

  
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