Questions & Answers

Q: Questionis this battery removable so you can charge? AND do you have to hold the power button while vacuuming? One of the reasons I dislike the Dyson vacuums, after a while your finger starts to hurt, I'd rather turn the unit on, vacuum & then turn it off when f

Asked 3 years ago by DannyBbuy.

• A:Answer Dear customer, Thanks for your question and interest in Tineco. Yes, the S11 battery is removable. You are able to charge the battery either inside the vacuum or the in battery slot on the top of docking station. When you are vacuuming, you can let go of the power button because we have a trigger lock allowing the vacuum to maintain the suction power. Hope my answer helps you make a wise purchase decision. Best, Tineco Customer Care

  Answered 3 years ago by Tineco Support

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Q: QuestionWhat's the difference between this and S11 Flex?

Asked 3 years ago by JohnDoe.

• A:Answer Dear John, Thank you for your question. The Pure One S11 Dual uses the new snap tube and anti-tangle brush while S11 Flex does not. However, the S11 Flex come with more attachments including Soft Dusting Brush, Flexible Long Crevice Tool, Flexible Extension Hose, Multi-Angle Folding Tube. You may make the purchase decision as per your actual needs. Hope my answer helps.

  Answered 3 years ago by Tineco Support

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Q: QuestionHow long does the batter hold a charge and can you buy extra batteries?

Asked 3 years ago by Notmuchhelp.

• A:Answer Dear customer, Thanks for your question. The running time of a single battery ranges from 10 to 40 minutes, depending on the suction mode you use. Of course you can purchase an extra battery to extend the running time. You are welcome to visit Tineco official store to make the purchase. Thank you for your support of Tineco! Best, Tineco Customer Care

  Answered 3 years ago by Tineco Support

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Q: QuestionDoes this come with the free filter cleaning tool?

Asked 3 years ago by oakresident.

• A:Answer Dear customer, Yes, the Tineco Pure One S11 Dual comes with an automatic pre-filter cleaning tool, allowing you to clean the filter with ease. Thank you again for your question.

  Answered 3 years ago by Tineco Support

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Q: QuestionWhat is the weight and dimensions of the boxed Tineco S11 vacuum. Need for shipping

Asked 2 years ago by J140.

• A:Answer The weight and dimensions of the boxed Tineco S11 vacuum may vary depending on the specific model and packaging. However, generally speaking, the approximate weight of the boxed Tineco S11 vacuum is around 12-15 pounds (5.4-6.8 kilograms). In terms of dimensions, the boxed Tineco S11 vacuum typically measures approximately 31-35 inches (79-89 centimeters) in length, 12-15 inches (30-38 centimeters) in width, and 7-9 inches (18-23 centimeters) in height. Please note that these measurements are approximate and can vary slightly depending on the packaging and accessories included with the Tineco S11 vacuum. It is recommended to refer to the specific product listing or contact Tineco customer support for the most accurate and up-to-date information regarding the weight and dimensions of the boxed Tineco S11 vacuum you are interested in.

  Answered 2 years ago by Tineco team

  
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Q: QuestionIt was my intention to purchase the Pure One S11 Tango (after much research) but now Best Buy does not seem to have it anymore. Now they have the Pure One S11 Dual. Does it have same accessories like soft roller bush. Is that now called hardwood brush?

Asked 2 years ago by Kel.

• A:Answer I just bought it so I think I have the accessories you are talking about. I can tell you I have lots of pets and this thing is amazing! I want one in every room! The light really helps get everything and the smaller brush got every single crumb on my dining room chairs! I caught it on sale. I am waiting for them to get the dual mop vacuum my son researched and we want it too!

  Answered 2 years ago by MicheleVerified Purchase

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Q: QuestionCan this vaccuum convert to a hand-held for cleaning the car? Would Tinoco have one that converts to hand-held? (2 in 1)

Asked 2 years ago by tere.

• A:Answer Yes

  Answered 2 years ago by LizzieVerified Purchase

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Q: QuestionHas anyone connected to a 5 g wifi?

Asked 2 years ago by Kathy.

• A:Answer No

  Answered 2 years ago by wallmountVerified Purchase

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Q: QuestionHow does it work on thick or shag carpeting?

Asked 1 year ago by Jul.

• A:Answer Not great on carpet. We use a different vacuum for carpet.

  Answered 1 year ago by CourtOVerified Purchase

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Q: QuestionIs the filter washable?

Asked 2 years ago by Grace.

• A:Answer Yes

  Answered 1 year ago by ShawnH

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Q: QuestionIs the Tineco - Pure One S11 Dual capable of vacuuming shag rugs?

Asked 2 years ago by Kealii.

• A:Answer I would say no

  Answered 1 year ago by courtoVerified Purchase

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Q: QuestionCan this Tineco Pure One S11 Dual vacuum shag rugs?

Asked 2 years ago by Kealii.

• A:Answer We have a 5'x 7' area rug and 2 dogs. the vacuum has performed well on the shag. It needs to be on the higher suction level on the shag rug.

  Answered 2 years ago by SharonAVerified Purchase

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Q: QuestionWhat is the difference between the Pure One S11 Dual and the Pure One S11 Ultra?

Asked 2 years ago by Tess958.

Q: QuestionWhich is the best Tineco stick vacuum for hard floors which occasionally have pine pellet cat litter on them?

Asked 3 years ago by Pete.

• A:Answer Dear customer, you can have a try at our Pure One S15 PET.

  Answered 2 years ago by Tineco Support

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Q: QuestionWe need to be able to easily clean the tops of our cabinets and walls where they meet the ceiling. This is the main reason we are shopping for this type of vacuum. Is easy to do?

Asked 3 years ago by Lockhart.

• A:Answer Dear customer, Thank you for your interest in Tineco. Yes, you can clean the tops of your cabinets and walls using Pure One S11 with the help of flexible long crevice tool. You are able to find this tool in accessories kit sold on our official store. It is a perfect supplementary to Pure One S11. Hope my answer helps! Best, Tineco Customer Care

  Answered 3 years ago by Tineco Support

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Q: QuestionDoes the dual come with separate attachments for rugs vs hardwood. What's the diff between the dual and the PureOne S11 Animal?

Asked 3 years ago by Kat.

• A:Answer If I’m correct, one roller is for carpets or hardwood and the other seems like it’s for furniture with a much smoother roller. To be honest I haven’t read the instructions in detail:

  Answered 2 years ago by wallmountVerified Purchase

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