“I was gifted this tv for Christmas. It's been set up/used for 3 months. I have had a couple of occasions where I've turned it on only to realize there is no sound when trying to watch live tv (cable). I had sound for Netflix and/or any other app. Why?”

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• For Toshiba TV product support, please call 1-855-527-2411 available everyday from 8am - 9pm CT.

  Answered by Toshiba Customer Care 4 years ago

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• Update: after trying various suggestions by Amazon and nothing working, I hung up with them and tried changing the channel again and this time the audio started working. Fluke?

  Answered by Anndy 4 years ago

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• Make sure your audio setting is on stereo.Do not use dolby.

  Answered by GRM422679876 4 years ago

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