“I cannot turn off my Tv with the remote. I can turn it off with Alexa but not the off switch, suggestions?”

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• You probably need to exchange product through Bestbuy if it is within given time period. If you have a problem turn it on also, then controller issue. If you can but no turn off, then TV is the issue I believe. Mine has no trouble.

  Answered by sammy 4 years ago

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• For product support, please call 1-855-527-2411 available everyday from 8am - 9pm CT.

  Answered by Toshiba Customer Care 4 years ago

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