“I don't need help pairing, the up, down, and side to side just quit working. Everything else works.”
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Try to download the Amazon Fire TV app on your Smartphone to control your Fire TV Edition television. To get help pairing your remote, please visit: amazon.com/gp/help/customer/display.html?nodeId=GEARX33JWH4K6WHJ If you need personalized assistance, please call 1 (855) 527-2411 available from 8 am to 9 pm CT everyday. David M. - Toshiba Support
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