1-2 of 2 Answers
First check the batteries in the remote they may not be any good. And try pairing the remote with the TV simple steps in the setup. That doesn't work contact Best Buy
Sorry, there was a problem. Please try again later.To get help pairing your Fire TV Edition remote, please visit: https://www.amazon.com/gp/help/customer/display.html?nodeId=GEARX33JWH4K6WHJ For personalized assistance, please call 1-877-467-4289 available from 8am to 9pm CT daily. David M. - Insignia Support
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