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I am having the same issue. I was going to call Toshiba this week to ask them what is going on. Since my father passed, I have my mother living with us and she is not good with technology and this is very confusing to her.
Sorry, there was a problem. Please try again later.For product support please call 1 (855) 527-2411 available from 8 am to 9 pm CT everyday. David M. - Toshiba Support
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