“Do you know of a way to stop this TV from going to sleep? I've called Toshiba and they had us restart the TV, but that did not work.”

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• Hello I would check the settings and see if you can make changes there. I have issues like that with another brand and I had to take the TV back. However before I did that they advised me to plug the TV directly into the wall and see if that helps. Once I did that then the sound stopped working from time to time so I took it back and got another brand

  Answered by Stokes 4 years ago

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• Hello Kay72, thank you for your interest in the Toshiba 55C350KU. Unfortunately, this is a design of the Amazon Fire TV software. There is no way to disable this feature. If you have any further questions or concerns, please give us a call at 1-888-407-0396 or email us at [email protected]. Thanks again, Toshiba Support Team.

  Answered by Toshiba Product Expert 4 years ago

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