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Hi Ajghemi1! If you require assistance with filing a warranty claim, don’t hesitate to contact our customer service team. They will walk you through the process and help resolve any issues you may be facing. For immediate support, give us a call at 855-527-2411. Rest assured that your satisfaction is our top priority, and we are committed to addressing your concerns promptly. JC | Toshiba Support https://www.bestbuy.com/site/toshiba-ty-wsp200-portable-bluetooth-speaker-red/6381246.p?skuId=6381246
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