“Why am I not able to make or receive calls on my Tracfone in Puerto Rico? Do I need to purchase a international calling card. I thought Puerto Rico was a US Territory Thank you”
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Hi. This is Janet from TracFone Wireless. We're sorry for the trouble that you encountered with our service. Supposedly, you should be able to use our service in Puerto Rico. Availing the International Calling card is not necessary for the service to work within our coverage area in Puerto Rico. Let us verify the coverage status that we have in your physical address and help you out. Kindly chat with us at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
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