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Hi. This is Katherine from TracFone Wireless. We are humbly sorry for the inconvenience that this caused you. Allow us to further assist you on this matter. You can chat with us at https://www.tracfone.com/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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