“I was given a Samsung smartphone that used to have Sprint service. Can I use your prepaid card on this phone?”
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Hi. This is Cristy from TracFone Wireless. Unfortunately, no. We do not support Sprint devices. Compatible phones include GSM carrier unlocked/AT&T/T-Mobile (operating 850 and 1900 MHz bands), and some other CDMA (Verizon) technology compatible phones. For CDMA phones, serial number is needed to check its eligibility. You have to make sure there are no restrictions on your phone by the previous service provider and/or no pending contract. To check its eligibility, text the word BYOP to 611611. For assistance, copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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