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Hi. This is Cristy from TracFone Wireless. This will depend on the phone you are currently using. You must have a Smartphone device to download the app. Also, the technology of your compatible device should be CDMA to have Verizon as a carrier. To better assist you, please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. Thank you.
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