“purchased the card, talk text and wi fi works but network data does not. It says not connected to the internet. What am I doing wrong?”
Answer This Question![Tracfone - $19.99 Basic phone, 60 minutes for Talk, Text & Data 90-Days - Prepaid Plan (Email Delivery) - White [Digital]-Front_Standard](https://pisces.bbystatic.com/prescaled/500/500/image2/BestBuy_US/images/products/308d6b6a-4297-4c2a-9488-c2ceb576cc2f.jpg;maxHeight=100;maxWidth=60)
1-2 of 2 Answers
Hi. This is Arianne from TracFone Wireless. We're sorry for the issue you encountered with your data service. Allow us to check what is going on in your account. Please copy this link https://www.tracfone.com/support/contact-us and paste it on a new window to chat with us. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
Sorry, there was a problem. Please try again later.You need to go into your phone settings and turn on mobile data when you need to use tracphone internet if you are not able to connect to a wi-fi source. Just remember to turn mobile data off when you dont need it. Hope this helps.
Sorry, there was a problem. Please try again later.
