Questions & Answers

Q: Questioni have a account , but for two days i cant get in my account, i cant get my balance or add time to my phone

Asked 4 years ago by Bill.

This question was asked about the related product: Tracfone - $19.99 Basic phone, 60 minutes for Talk, Text & Data 90-Days - Prepaid Plan (Email Delivery) - White [Digital]

• A:Answer Yes, as of March 22, 2022, I am still having problem logging into my Account as well and if you go online hundreds of thousands of customers are having the same problem. - - - - - - It's because Tracfone has been sold to Verizon and their website techs seem to be working on their website. - - - - - - - The site was working perfectly before Verizon took over the company and it seems that they should have just left the website alone.

  Answered 4 years ago by SpeedRacer

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Q: QuestionHow do I check the air time minutes and add minutes to my track phone serial number 015695009005588.

Asked 4 years ago by Oscar.

This question was asked about the related product: Tracfone - $19.99 Basic phone, 60 minutes for Talk, Text & Data 90-Days - Prepaid Plan (Email Delivery) - White [Digital]

• A:Answer Hi. This is Ramel from TracFone Wireless. To check your remaining balance, you may text the word BALANCE to 611611. To add minutes to your account, you may text the word ADD to 611611. Should you have further questions, please copy this link copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

  Answered 4 years ago by TracFone Wireless

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Q: QuestionCan I buy phone card now and use later, how much later, is there a limit date?

Asked 4 years ago by Phonenewbie.

This question was asked about the related product: Tracfone - $19.99 Basic phone, 60 minutes for Talk, Text & Data 90-Days - Prepaid Plan (Email Delivery) - White [Digital]

• A:Answer Hi. This is Arianne from TracFone Wireless. Yes, you can. The card is valid for a year after the purchase date. Thank you.

  Answered 4 years ago by TracFone Wireless

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Q: QuestionCan this card be used on a Tracfone LG Journey smartphone? All I require is 90 days of minimal talk service.

Asked 4 years ago by Bubba737.

This question was asked about the related product: Tracfone - $19.99 Basic phone, 60 minutes for Talk, Text & Data 90-Days - Prepaid Plan (Email Delivery) - White [Digital]

• A:Answer yes. that's what I use it for

  Answered 4 years ago by kindlelover

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Q: QuestionA sales associate told me a long time ago that this card (60 minute / 90 day / basic phone card) could not be used with a smartphone. Now I am getting conflicting information from certain websites. Could you please confirm which is correct?

Asked 4 years ago by rjbambam.

This question was asked about the related product: Tracfone - $19.99 Basic phone, 60 minutes for Talk, Text & Data 90-Days - Prepaid Plan (Email Delivery) - White [Digital]

• A:Answer I bought it for an iPhone 6s Plus and it worked. Maybe they meant it doesn’t contain “data” so you won’t get any data usage from this card only minutes on the phone to use for calls. If you want to use data you’ll have to buy one with a data plan or buy a separate data plan one.

  Answered 4 years ago by Momof4CA

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Q: QuestionPurchased a tracphone card - never got a number to put in for tracphone - doesn't show in digital library - has been over 4 hours

Asked 5 years ago by Frustrated.

This question was asked about the related product: Tracfone - $19.99 Basic phone, 60 minutes for Talk, Text & Data 90-Days - Prepaid Plan (Email Delivery) - White [Digital]

• A:Answer The "card" is emailed to you and you retrieve your code via the link to the website sent on that email.

  Answered 4 years ago by Karebear22Verified Purchase

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Q: QuestionIs a 60 minute card for 90 days a month or a total of 60 minutes for the 90 days

Asked 5 years ago by Anonymous.

This question was asked about the related product: Tracfone - $19.99 Basic phone, 60 minutes for Talk, Text & Data 90-Days - Prepaid Plan (Email Delivery) - White [Digital]

• A:Answer It is 60 minutes to be used over a 90 day time period. Sometimes they have specials that they either double or triple your minutes, but usually it's just the 60 minutes. I like it because my son seldom uses all his minutes, so it averages @$7/month for him to have a phone he can call me from.

  Answered 5 years ago by Twinmom

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Q: QuestionWhat's it mean when the Tracfone says "mobile network is not available"?

Asked 1 year ago by Anonymous.

• A:Answer Hi. This is Ryan from TracFone Wireless. Thank you for bringing this up to our attention, your business with us is greatly appreciated. If you're getting this kind of message on your phone it means, that you are not connected with the network or your device cannot find a signal. This issue prevents you from making calls, sending texts, and other network functions. To fix this you can simply turn your device on and off. If issue persist, please do not hesitate to contact us. For assistance, please contact us via this link https://www.tracfone.com/support/contactus, or text the word HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

  Answered 1 year ago by TracFone Wireless

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Q: Questionit,s been over a month and i still cant log in to my account

Asked 3 years ago by Bill.

This question was asked about the related product: Tracfone - $19.99 Basic phone, 60 minutes for Talk, Text & Data 90-Days - Prepaid Plan (Email Delivery) - White [Digital]

• A:Answer i am sorry having the same problem.

  Answered 3 years ago by gregfun123Verified Purchase

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Q: QuestionHow long does it take to receive the digital Tracfone minutes? I've been waiting a long time. Can I cancel this order?

Asked 4 years ago by JB1.

This question was asked about the related product: Tracfone - $39.99 Basic phone, 200 minutes for Talk, Text & Data 90-Days - Prepaid Plan (Email Delivery) - White [Digital]

• A:Answer You should have received units almost immediately. Contact the 800 number.

  Answered 4 years ago by MMKMK

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Q: QuestionI have a samsung a20 will it work with tracfone

Asked 5 years ago by JImP.

• A:Answer Hi. This is Katrina from TracFone Wireless. Yes. You can use this phone on our service so long as it is compatible. Compatible phones include: GSM Unlocked phones, AT&T compatible phones, T-Mobile compatible phones, Verizon compatible phones, and some CDMA Technology compatible phones. To check if your phone is compatible, please text BYOP to 611611. We can also help you with it. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!

  Answered 5 years ago by TracFone Wireless

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Q: Questionhow can i block spam calls and text on this phone

Asked 4 years ago by mick79.

This question was asked about the related product: Tracfone - $19.99 Basic phone, 60 minutes for Talk, Text & Data 90-Days - Prepaid Plan (Email Delivery) - White [Digital]

• A:Answer On what phone? All cellphones have a way to block calls and text, just look in the manual or online for directions. - - - - But generally: go to > Phone > Recents > look for the phone # you want to block > tap on the ( i ) Icon > there should be a Block option.

  Answered 4 years ago by SpeedRacer

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