“I Purchased this phone a month ago and when receiving calls it goes directly to vm. If you call right back the call goes thru. I have contacted TracFone 3 times and they reset it but it doesn’t help. What do I do?”
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Hi. This is Cristy from TracFone Wireless. We're sorry for the trouble you've encountered with the service. Please contact us via chat using this link http://bit.ly/2qdrKHH, so we can check your account and troubleshoot the phone. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.
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