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Hi. This is Mae from TracFone Wireless. Our phones are locked in which the software has already been updated and cannot be upgraded to a higher version. It has been branded or modified to our service. If you wish to upgrade your software to a higher version, although we don't recommend it, then this will be at your sole risk. TracFone Wireless is not held responsible for any service interruption due to modifications done using a third party software program. Thanks.
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