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Hello. This is Jomarey from TracFone Wireless. To turn the voice off, please open your Android device's Settings app. Select Accessibility. Select Talk Back and turn it off. For assistance, kindly contact us via this chat link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611
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