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Hi. This is Franz from TracFone Wireless. Did you bought your phone from us? If not, we still need to check your phone if it's compatible with TracFone Wireless. For assistance, please chat with us via this link https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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