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Call TracFone. They will walk you through it. They have excellent support. You can even type your question and someone will get right back to you with a solution.
Sorry, there was a problem. Please try again later.My name is Angel from TracFone Wireless. We do apologize for any inconvenience this may have caused. In order to better assist you, please contact one of our customer care representatives via chat at http://bit.ly/2gQCmUz?caseId=16234447.
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