“HOW DO YOU INSTALL THE BATTERY? I CAN NOT OPEN THE CASE,”
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Hello. This is Arianne from TracFone Wireless. To install the battery, you need to remove the back cover. With the phone facing down, insert your fingernail into the cutout located on the bottom of the back cover and gently lift the cover. Next, insert the battery, make sure the gold contacts line up. Press down gently to secure. Should you need further assistance, just copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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