“What does it mean when the TracFone representative says "we need to rebrand the phone" in answer to a question? Does that mean you need to call TracFone CS and have them provide you with a code to punch in and reprogram the SIM card? Something else? What?”
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We put the sim card from our old phone into this new phone and it activated itself. All contacts everything was there.
Sorry, there was a problem. Please try again later.Hi. This is Katrina from TracFone Wireless. Yes. To change the brand of a device, you need the assistance of one of our representatives because rebranding can only be done on our end. There's no need to enter some codes. You only need to answer the security questions to process the request. We also need to make sure that the device we are rebranding will work to another subsidiary companies of TracFone. For further assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!
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