“SECOND QUESTION EVERYTIME THE SCREEN GOES BLACK U HAVE TO PRESS THE BACK BUTTON AND SWIPE EACH TIME WHY??? ALSO I WAS TOLD BY A REP THAT I COULD CONTINUE TO GET PREPAID CARDS FOR THIS PHONE IS CVS , ACME NOT TRUE”
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Hi. This is Glen from TracFone Wireless. Yes. You need to press the power button to unlock it. You can set up the time out screen of your phone so it won't automatically lock. Chat with us at http://bit.ly/2qdrKHH so we can walk you through with your phone's settings. You can also continue purchasing our airtime cards to the nearest retailers in your area like CVS. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
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