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Hi. This is Franz from TracFone Wireless. Let's try to check if your account is compatible with them. Please copy this link https://www.tracfone.com/support/contact-us and paste it on a new window to chat with us. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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