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Hello. This is Arianne from TracFone Wireless. Yes. Our plans can also be purchased in our website, through our retailers, or by calling our representatives. For further questions or concerns, please feel free to chat with us at https://www.tracfone.com/support, so we can provide a concrete resolution for this issue. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text BUY to 611611 to purchase another service plan. Thank you.
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