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Questions & Answers

Page Showing 1-4 of 4 questions
  • QuestionCan I keep my same number

    Asked by Samenumberplease.

    • Answer Hi. This is Charinadelle from TracFone Wireless.Yes it is possible. Better to contact us so that we can assist you better to with that concern. For further assistance, please contact us via this chat link https://www.tracfone.com/support/contact. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

      Answered by TracFone Wireless

  • QuestionDoes this phone have Wi-Fi calling capability with a one year prepaid plan? Thank you

    Asked by Mitchell.

    • Answer Hi. This is Arianne from TracFone Wireless. Thanks for your interest in our products and services. The Samsung Galaxy A15 has Wi-Fi Calling capabilities which allows you to make and receive calls over a Wi-Fi network. For further questions or concerns, kindly chat with us at https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text WFC to 611611 to verify your phone's eligibility for Wi-Fi Calling. We appreciate you for doing business with us!

      Answered by TracFone Wireless

  • Questiondoes it come with a power cord to charge the phone? what accessories come with this phone?

    Asked by winny.

    • Answer Hi. This is Ryan from TracFone Wireless. Upon purchase you'll be able to receive the device and it will comes with a USB Charging Cable and a Quick Start Guide. Should you need further assistance, chat with us via this link https://www.tracfone.com/support/contact. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

      Answered by TracFone Wireless

  • QuestionDo you transfer the data from my old tracfone to the new one that I buy there?

    Asked by Rich.

    • Answer Hi. This is Joel from TracFone Wireless. Thank you for still choosing TracFone Wireless as your local service provider. Regarding with your concern, yes. We can transfer your all services from your old device to your new one. For further questions or concerns, kindly chat with us at https://www.tracfone.com/support/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text UPGRADE to 611611.

      Answered by TracFone Wireless