Questions & Answers

1-10 of 38 Questions
  • Question
    6 months and then what ????????   (2 Answers)

    If I like it and want to continue, i do nothing and am charged, is that correct $29.00 for each additional 3 months??? And if i don't want it to continue, i must cancel before the end of the 6 months?? I just want to make sure, thanks

    By Sandy December 11, 2013.

    Answers
    • Best 
      Answer

      When you get close to the end of the 6-months, you should see a pop-up asking you to renew your subscription. You can follow the link in the pop-up to pay for a new subscription to keep Titanium active. If you don't choose to renew, Titanium will stop receiving updates about new viruses and threats.

      By Trend Micro February 11, 2014.

      • Brand Representative
  • Question
    Compatible with McAfee   (2 Answers)

    I just bought a HP Envy Touch Screen laptop from Best Buy and it came with McAfee Internet Security already pre-installed. Is it necessary to download this Titanium Internet Security in addition to the already pre-installed McAfee? If I do, are they compatible, or will they interfere with each other?

    By Mike February 24, 2014.

    Answers
    • Best 
      Answer

      Hi Mike, The Trend Micro program is not compatible with a product that has a same feature as the Titanium Internet Security, also, having 2 Antivirus program in one computer may cause performance issues because both program will check the computer at the same time. If the McAfee AV is for free there might be features that are not present, it would be advisable to uninstall the program first then install the Titanium Internet Security. You may want to refer to the link below for instructions in installing the program: http://go.trendmicro.com/geeksquad/index.html

      By Trend Micro February 26, 2014.

      • Brand Representative
  • Question
    how can i get my serial number   (2 Answers)

    I don't have the email with my serial number. How can I get another copy of it?

    By Anonymous May 25, 2014.

    Answers
    • Best 
      Answer

      If you didn't receive the email, please make sure to check your spam/junk inboxes. If you still cannot locate it, please feel welcome to email Online.Communities@BestBuy.com or call 1-888-237-8289 so that we may look into this for you!

      By TashaBBY May 25, 2014.

      • Best Buy Staff
  • Question
    is product support included?   (1 Answer)

    If I have a problem is support included in the price of purchase or will I have to pay extra for customer support? When I've purchased this product direct from Trend Micro it is more expensive but includes online & phone support.

    By Anonymous April 12, 2014.

    Answers
    • Best 
      Answer

      Your subscription for Titanium Internet Security (3-Device/1-Year) should include technical support from Geek Squad. Check out go.trendmicro.com/geeksquad/ for more information.

      By Trend Micro April 14, 2014.

      • Brand Representative
  • Question
    It says "3 Devices" does that mean it will cover my acer desktop and acer laptop?   (4 Answers)

    By Anonymous February 20, 2014.

    Answers
    • Best 
      Answer

      Yes it will. And you can even use it in one more device of yours.

      By Kadir August 9, 2015.

    • Question
      how to download Titanium Internet Security - 3-Device - 6 Months - Mac/Windows [Download]   (3 Answers)

      i just got my laptop hp 15 notebook pc and I also got a Titanium Internet Security - 3-Device - 6 Months - Mac/Windows [Download] but how do you download it to the laptop?

      By Anonymous June 21, 2014.

      Answers
      • Best 
        Answer

        You can download the Trend Micro software from their Geek Squad page: go.trendmicro.com/geeksquad/. From this page, you can download the software for your Windows and Mac computer, as well as you Android or iOS device (phone or tablet).

        By Trend Micro June 23, 2014.

        • Brand Representative
    • Question
      Does it support Windows 10, especially on SurfacePro 3?   (2 Answers)

      The version of SEP I currently have does not support Windows 10, thus I have held-off upgrading my SurfacePro 3's OS to Win 10 until I have a protection package ready to install that does.

      By BoxsterBoy November 22, 2015.

      Answers
      • Best 
        Answer

        Yes, you can install the current version of Trend Micro Internet Security on all Windows 10 devices, including the Surface Pro.

        By Trend Micro November 23, 2015.

        • Brand Representative
    • Question
      Renewed my Micro Trend Titanium Virus Protection in Octoberr 2014. I mistakeningly removed it from my pc. How can I get it back on my pc>   (2 Answers)

      I renewed my Micro Trend Titanium Virus Protection on October 2014 with Best but. mistakeningly removed it from my pc. How can I restore it back to my pc. Best Buy Geek Squad wants to buy a new plan.

      By Ogbonie December 18, 2014.

      Answers
      • Best 
        Answer

        Not sure there is a way to recover it without the product key? As annoying as it is, always create an account with the service. If you do this you can always log into that account and download the product again.

        By nbttl1 March 11, 2016.

        • Top 1000 Contributor
    • Question
      does this work on all tablets   (2 Answers)

      By Anonymous November 26, 2013.

      Answers
    • Question
      Why can't I get Kerpersky without auto renewal?   (0 Answers)

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