“I purchased TurboTax and can’t get it to download on on my brand new HP computer”
Answer This Question![TurboTax - Deluxe Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]-Front_Standard](https://pisces.bbystatic.com/prescaled/500/500/image2/BestBuy_US/images/products/3cfb829d-41d9-4667-8495-8fc35b5bed5b.jpg;maxHeight=100;maxWidth=60)
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To download your purchased TurboTax 2025 software you should receive information in your purchase confirmation email as well as your BestBuy Order Details. Make sure you check the system requirements in the "specifications" sections of the product page to ensure your computer meets them. It is also recommended to view our TurboTax help article titled "Troubleshoot TurboTax Desktop for Windows issues" for some troubleshooting options that'll help get the software running for you; search for it on our TurboTax Community. If you continue to have issues or just need direct assistance please reach out to us via Facebook, Instagram, X, or through our phone technical support offered with your software purchase.
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