“The headset has no damage, it has been on the provided charger for hours and has no response. Hard resetting doesn't work, I have tried while it's charging and when it's off the charger. It will not turn on and has no response to any buttons.”

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• Sorry to hear about your experience! Please reach out directly to our Support Team for assistance with this. They can be reached via the Support Section of the main Turtle Beach website via their contact form or Live Chat service.

  Answered by Turtle Beach Support 3 years ago

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• Same thing on my set. Going to see if I can’t switch to a new one.

  Answered by Anonymous 2 years ago

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