I can’t keep the toggle (transmitter) and the headset to stay connected to each other I paired them once and worked moved the transmitter to a different USB on the PS4 and it won’t reconnect now. Help!! null

Question

Raybeth · Accepted Answer

This headset is for Xbox

Turtle Beach Support · Answer

If you are using the PlayStation variant of this headset; please try returning the headset's transmitter to the original USB port you had it connected to and see if that has any affect on what you're experiencing.

You would also want to reach out directly to our dedicated Support Team to see if they can offer assistance with this under your headset's warranty. That team can be contacted via the support form listed on the main Turtle beach website.

“I can’t keep the toggle (transmitter) and the headset to stay connected to each other I paired them once and worked moved the transmitter to a different USB on the PS4 and it won’t reconnect now. Help!!”

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