“as of yesterday I had noticed that when I pull the mic down to unmute/chat that there’s a slight humming buzzing sound coming from the speakers. And it goes way once the mic goes back to mute. Anyone encounter this? How do I fix it? Also how to hard reset”
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I don't know about a hard reset, but i've had weird sounds when the mic is unmuted before also. a power cycle usually fixes it for me. You might also check your mic monitoring and noise gate settings. Those settings determine what the mic picks up, and if it's picking up ambient sound, that might be what you're hearing.
Sorry, there was a problem. Please try again later.Headset need to be updated right out the box mine did that but all searches led to just needing an update. Easy to update using the app
Sorry, there was a problem. Please try again later.Sounds like a defect in the boom mic. Would work on a warranty.
Sorry, there was a problem. Please try again later.Mine dose not do that have you updated app and adjusted settings in the app like turn down game chat a litte or change eq settings.
Sorry, there was a problem. Please try again later.Hello, Dennis! Holding the "EQ Mode" and "Crossplay" buttons for a few seconds while the headset is powered on will force a reset (once the headset LED turns off, release them). We would also recommend making sure your firmware is up to date. With that being said, if both suggestions do not alleviate the humming/buzzing experienced, please reach out to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!
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