“My controller randomly disconnects despite having updated the firmware, is this a common issue or is it a faulty device? It happened about a month after purchasing, its almost as if moving the joystick and pressing a button makes it disconnect from dongle”
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Nope I’ve never had that problem and I’ve used it on my pc and Xbox without any issues
Sorry, there was a problem. Please try again later.I have had this issue but most of the time it happens if the controller is idle for a moment. It seems like it needs to cut itself off and disconnect. I tried to make sure that I'm moving the sticks even when I'm not needing to.
Sorry, there was a problem. Please try again later.Hello Jon! We are sorry to hear about the experience you've had with your Turtle Beach product. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to assist as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached using the “Contact Support” link at the bottom of the Turtle Beach homepage. Best Regards!
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