Questions & Answers

Q: QuestionJust discovered my kids put a crack on the lower right corner of the screen on our- 75" Class 4 Series LED 4K UHD Smart Roku TV Model:75S425. You can't see the crack when it's off so I'm assuming it's internal, the screen is blue. Can screen be replaced?

Asked 5 years ago by Carla.

Q: QuestionDoes Best Buy still offer TV calibration?

Asked 5 years ago by BBuckley.

• A:Answer As far as I know the service is always available.

  Answered 5 years ago by HighHopeDashedVerified Purchase

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Q: QuestionI don't like the fact that your website asks to book a repair appointment without any additional information. What is the cost to look at the TV and provide me a quote? For all I know, the cost to repair might not be worth it.

Asked 5 years ago by Gary.

Q: QuestionWhen this service will become available again? We are really interested on this service, last year we had our other tv calibrated and we really like the results.

Asked 5 years ago by Chenina.

Q: QuestionI was told by Samsung to contact BestBuy for TV calibration, but it looks like the service is not longer available? Or is it under a different service now?

Asked 5 years ago by jivinnj.

Q: QuestionIs calibration only done in SDR? Will they calibrate Dolby Vision?

Asked 5 years ago by ELFRan.

Q: Questionhow is this not available in new condition?

Asked 5 years ago by preorder.

Q: QuestionI have a Sony Bravia A9G 77” and have protection plan with it. I also have had a Best Buy tv calibration done on it. Now the tv is acting up. My question is if the tv would need replacing would I get a new calibration on the new one?

Asked 5 years ago by Gunner.

Q: QuestionI have a LG CX. Would the calibration cover just the SDR night and day modes, or would I also be able to have the HDR Cinema, Dolby Cinema, and HDR Game modes calibrated as well. Would this cost extra?

Asked 5 years ago by Alex.

Q: Question65" TCL Roku Smart TV that needs internal LEDS replaced - two sides of TV are darker. Based on movie watching, etc. Sometimes may be closer total pic. Can you replace the internal back-lit LED strips which appear to be problem. Middle stays bright

Asked 5 years ago by Display.

Q: QuestionWhy does the website say you guys will repair any tv even if it’s not bought from Best Buy but when I called someone proceeded to tell me they can’t fix it if there is no warranty on it from Best Buy?? That’s annoying...

Asked 5 years ago by Anonymous.

• A:Answer What they don't tell you is you have to buy a Geek Squad contract before they will fix everything on the contract list!

  Answered 5 years ago by BJSATDPAVerified Purchase

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Q: QuestionI have insigna 49inch smart tv. From part day it started showing black screen with very feeble display.is it something you can fix if I bring that to bestbuy shop? Any rough estimate on how much it will cost atleast a rough price range to fuix?

Asked 5 years ago by Kris.

Q: QuestionWith the TV calibration does that also cover calibrating my Xbox series x?

Asked 5 years ago by JJ.

• A:Answer I can tell ya they did mine because the point to have them out was to set my tv up for gaming. Hope it helps

  Answered 5 years ago by BLWill

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Q: QuestionI bought a new tcl 6 series how long before I can adjust the tv brightness and coler

Asked 5 years ago by Cheddar.

Q: QuestionDo you guys fix cracked TVs?

Asked 5 years ago by Sindy.

Q: QuestionJust bought this Samsung TV i was told it came with free Apple TV subscription. How you I get that?? Order # BBY01-806399222138

Asked 5 years ago by Dave.

• A:Answer You should receive an email on how to do that.

  Answered 5 years ago by Nazukeoya

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Q: QuestionIf I pay for tv calibration services will the geek squad also calibrate my xbox series x or get the TV calibrated to the best settings for the xbox? I don't have cable just streaming services and gaming

Asked 5 years ago by Blippi.

This question was asked about the related product: TV Calibration

Q: QuestionDo you fix TVs with flickering issues? I have a 43 inch TCL Roku TV and randomly it started flickering and gets worse when TV is still on. I was also wondering if they could fix the TV in store? Even though the TV is 1 inch above the max.

Asked 5 years ago by Nick.

Q: QuestionDoes the technician need access to the Hdmi ports when doing the calibration? My TV is wall mounted with a low profile wall mount so it can be hard to access the ports.

Asked 5 years ago by Jose.

• A:Answer No, just a USB port on your TV.

  Answered 5 years ago by Nazukeoya

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