Questions & Answers

Q: QuestionHow much data comes with the Ultra Mobile 1-Month plan?

• A:Answer The Ultra Mobile 1-Month plan includes 3GB of High-Speed 5G or 4G LTE Data.

Q: QuestionWhat network does Ultra Mobile use for its nationwide 5G service?

• A:Answer Ultra Mobile utilizes the T-Mobile network for its nationwide 5G service.

Q: QuestionCan I use this SIM card with a locked phone?

• A:Answer No, this SIM card is not compatible with locked phones.

Q: QuestionIs there a way to save money with Ultra Mobile?

• A:Answer Yes, you can save up to 10% on all 1-Month Plan renewals with the Auto Renew add-on.

Q: QuestionDoes this Ultra Mobile SIM card come with international calling?

• A:Answer Yes, this SIM card includes free international calling to over 90 countries, including China, India, Canada, Mexico, the Dominican Republic, Bangladesh, Israel, the United Kingdom, Colombia, and Poland.

Q: QuestionWhy should I choose Ultra Mobile?

• A:Answer With Ultra Mobile, you get everything you need to connect to your world at an affordable price without having to settle for less.

Q: QuestionHi, guys, Does the SIM card work straight away or does it need activation? I'm travelling to the US from Ecuador, so I need data right after I land. My phone is a Huawei P30, so I'm guessing if it's compatible. Thanks for your attention!

Asked 5 years ago by OscarALE.

• A:Answer These are not pre-activated simcards, and require activation online. You can do this on the ultramobile website and you will have to provide some information about yourself and your phone and should be able to activate it online. You will only know for sure if it's fully activated once you land in the US though. You might be able to enable roaming and then test it where you are

  Answered 5 years ago by TamimVerified Purchase

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Q: QuestionIf I activate the service today do I need to refill every month. How long I can keep the number without refilling the account. I usually visit USA every 6 months, if I start now for a month and no refill 5 forit possible to reuse the sim after 6 months ,

Asked 4 years ago by Jmat.

• A:Answer No you have to refill the service each month or the activation will expire and the number can be possibly lost.

  Answered 4 years ago by JuanVerified Purchase

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Q: QuestionCan existing Ultra Mobile customer use this $10 prepaid sim card for $19 value? Or this sim card is only for new customers?

Asked 5 years ago by RM.

• A:Answer The deal is for new customers, meaning you will get a new number. ( it's a sim with activation and one month FREE.

  Answered 5 years ago by SammyVerified Purchase

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Q: Questionis this card orange or purple? can i put the sim and have instant sevice or buy a plan online??

Asked 2 years ago by Filo76.

• A:Answer Hi there, thanks so much for reaching out. This sim card is orange and allows you to instantly activate your Ultra service. Please give us a call at (888)-777-0446 if you have any questions or concerns about our plans.

  Answered 2 years ago by Ultra Mobile team

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Q: QuestionCan I use this SIM card on a google pixel phone?

Asked 4 years ago by Joe.

• A:Answer Confirm that your phone is compatible with T-Mobile since Ultra uses their towers. (I’m pretty sure it is since as far as I know all Google Pixel phones released thus far work on this network but there’s no harm in checking in 2 minutes)

  Answered 4 years ago by UltraUserVerified Purchase

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Q: Questiondoes it work in malta

Asked 3 weeks ago by Anonymous.

Q: QuestionCan you call from the Uk to the USA with this sim?

Asked 8 months ago by Colin.

Q: QuestionCan i top up the data if i use it up inside the month?

Asked 9 months ago by Albi.

• A:Answer Hi Albi, Yes you can. For more instructions on how to do so, please do not hesitate to give our expert Care team a call at (888)-777-0446. We're happy to help.

  Answered 9 months ago by Ultra Mobile team

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Q: QuestionLet's assume my ultra sim is delivered on August 07. What is the maximum number of days I can activate it, I mean can I activate it on September 01. Thanks

Asked 10 months ago by Fabulous.

• A:Answer Plans must activate within 45 days of purchase. If trying to activate past 45 days, please contact Ultra Mobile Customer Care for assistance at (888)-777-0446.

  Answered 10 months ago by Ultra Mobile team

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Q: QuestionCan this card be used in Turks and Caicos?

Asked 11 months ago by Anonymous.

Q: Questioncan this be recharged ?

Asked 1 year ago by PaulD.

• A:Answer If you mean renewed for more months, yes. You basically create an online account when you activate, where you can access plans and features.

  Answered 1 year ago by SkrisVerified Purchase

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Q: QuestionCan I continue using the orange sim card after the 1 month is up?

Asked 1 year ago by JustMe.

Q: QuestionCan I renew after the month is over or do I have to buy this again?

Asked 1 year ago by JustMe.