Questions & Answers

Q: QuestionWhat will happen after the headrests are installed?

• A:Answer We'll perform a postinstallation checklist, test all the functions, and give you a demonstration of the headrests' video features.

Q: QuestionDoes the standard installation include vehicle-specific parts?

• A:Answer No, the standard installation does not include vehicle-specific parts or accessories.

Q: QuestionHow do I redeem my installation service?

• A:Answer After ordering, you'll get a redemption e-mail containing a key code that validates your order.

Q: QuestionDoes the installation service conceal the wiring?

• A:Answer Yes, the installation service will connect and conceal the wiring for a natural-looking fit.

Q: QuestionWhat should I bring to my installation appointment?

• A:Answer You should bring a printout of your redemption e-mail and the pair of video headrests you want installed.

Q: QuestionWhat steps are involved in preparing my car for installation?

• A:Answer We'll go through a preinstallation checklist and consult with you about the desired mounting location of specific parts.

Q: QuestionI have a 2017 dodge journey and would like to have 2 headrest tvs installed could that be done? Also can your streaming services like prime video and HBO be added to watch on the go.?

Asked 1 year ago by Violet88.

Q: QuestionWhere do I buy the headrest?

Asked 1 year ago by Chuxk.

Q: QuestionRange Rover svr has no adjustable head rest . I would like to know can u still put two monitors on the seats ?

Asked 1 year ago by Abu.

Q: QuestionI need to know how I can get a date for the installation for my stereo before they send it out. I'm disabled and it won't work for me if they don't install it for me. Can you please help me.

Asked 4 years ago by Picopica.

Q: QuestionI have two car headrest mounted DVD players that I bought online. Will you install them? If so, will you hard wire the power or will they still be powered off the cigarette lighter with a splitter?

Asked 5 years ago by TripO.

Q: QuestionI have a 2007 Nissan Murano that has dvd headrests non factory and I’d like them uninstalled? Is this something you can do? I have original head rests to replace dvd ones. I have total tech support. Thank you Loree

Asked 5 years ago by Loree.

Q: QuestionHi I have a 2012 Nissan Murano Le I purchase some brand new in the box factory headrest monitors online with all the accessories it need to be installed..I just need some one to install them for me..Can Best Buy install them for me and how much for it

Asked 5 years ago by Lewis.

• A:Answer Hi Lewis! Thanks for reaching out for this. We can definitely install them for you. Generally, an install for a pair of headrest monitors is $119. You can learn more by speaking with your local Best Buy Autotech team or by visiting: https://www.bestbuy.com/site/universal-video-headrest-installation-pair/8899411.p?skuId=8899411. Please let us know if you have any further questions.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionMy truck has a single piece seat with no adjustable headrests can a monitor still b installed in them

Asked 6 years ago by Jordsdad.

• A:Answer Hi there, we may be able to do that, but we’d want to check the vehicle out first to be sure. Please visit www.bestbuy.com/services/autotech/consult to set up a free consultation at your local Best Buy to get started.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionMy TV in my headrest is halfway hanging out why can I use to put it back in?

Asked 6 years ago by Sammi.

• A:Answer We appreciate that you took the initiative to share this with us. It’s always frustrating when technology doesn’t work the way we expect it to, and it sounds like you need to get your car TVs looked at right away. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionI have a grand caravan, 2 rockville headrest dvd players and two monitors , want dvd, monitor in middle and one of each in rear, have everything, how much to install?

Asked 7 years ago by mary.

Q: Questioni have an 2008 ford mustang that i would like to install 2 head rest monitors how much would i pay and when can u do the installation

Asked 7 years ago by mustangrider.

• A:Answer Hi mustangrider – The cost on that could vary depending on the equipment you already have installed in your car, as different parts may be needed. Please reach out to an Autotech at your local Best Buy store for an estimate.

  Answered 7 years ago by GeekSquadSupport

  
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Q: QuestionHow long does it take to install 2 headrest DVD player ?????

Asked 8 years ago by Jimmy.

Q: QuestionI just bought 2 9in game/dvd player headrest for my Jeep Grand Cherokee Overland. Can u guys help me install it ? And is the price for both 119? Thanks .

Asked 8 years ago by Jimmy.