“When I record a video of the situation, I press record and then after one or two hours, for example, stop recording, but the problem is that the video does not appear in the archives for the same duration that I”

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• There are multiple possible reasons why a recording may come up short. As a simple start, try connecting the VIDBOX capture device to different USB ports on the computer. Please also make sure that the Save Location being used in the VIDBOX app is not set to use flash media or a cloud/network drive location - those can create issues with recording a complete video. For more items to check, please see the help article about incomplete recordings in the VIDBOX Help Center.

  Answered by VIDBOX Customer Care 4 years ago

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