“I am used the VIDBOX for Mac to convert a few camcorder tapes. The first two worked great, but for some reason the third converted audio only. The MP4 appears, but no video. I tried re-recording, but no luck. I am not sure what happened.”
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Some customers have reported encoding issues if the video signal is not being fully available for the full recording. To mitigate this issue, please make sure that that video content is playing before clicking the Record button in the app. You may also need to try designating a different Save Location as issues with where it is saving to can also create issues in the recording.
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