Questions & Answers

Q: QuestionWhat is the duration of the manufacturer's warranty coverage for both labor and parts?

• A:Answer The manufacturer provides a two-year full warranty for both labor and parts for the Professional 5 Series Quiet Cool 20.4 Cu. Ft. Bottom-Freezer Built-In Refrigerator. Additionally, there's a six-year full warranty on sealed refrigeration parts and a twelve-year limited warranty on sealed refrigeration parts.

Q: QuestionWhat are the exact dimensions of the cut-out required for installation?

• A:Answer The cut-out dimensions required for installation are as follows: - Cut-Out Width: 35 5/8 inches - Cut-Out Height: 82 7/8 inches - Cut-Out Depth: 24 inches

Q: QuestionCan you explain how the Variable Speed DC Overdrive compressor saves energy and efficiently chills food?

• A:Answer The Variable Speed DC Overdrive compressor saves energy by adjusting its speed to maintain the desired temperature, reducing energy consumption. It efficiently chills food by quickly reaching and maintaining the set temperature, ensuring optimal food preservation.

Q: QuestionDoes this refrigerator have a counter-depth design, and if not, what is its actual depth?

• A:Answer This refrigerator does not have a counter-depth design. Its actual depth is 26 1/2 inches.

Q: QuestionWhat is the estimated annual electricity consumption of this refrigerator compared to similar models?

• A:Answer The estimated annual electricity consumption of this refrigerator is 649 kilowatt-hours. This information can be found in the product specifications section, under "Estimated Annual Electricity Use". I cannot provide a comparison to similar models as the context does not provide this information.

Q: QuestionWhat is the product depth, including the handle, and how does it impact the overall dimensions?

• A:Answer The product depth, including the handle, is 26 1/2 inches. This impacts the overall dimensions by adding 2 1/2 inches to the depth of the refrigerator without the handle. Therefore, the overall dimensions of the refrigerator with the handle are 36 inches in width, 82 3/4 inches in height, and 26 1/2 inches in depth.

Q: QuestionHow does the depth of the refrigerator, including the handle, affect its overall dimensions?

• A:Answer The depth of the refrigerator, including the handle, adds 2.5 inches to the overall depth of the appliance. Therefore, the overall depth of the refrigerator with the handle is 26 1/2 inches.

Q: QuestionWhat type of shelving does this refrigerator have, and can the shelves be adjusted to accommodate different-sized items?

• A:Answer The shelves in this refrigerator are made of tempered glass. Yes, the shelves can be adjusted to accommodate different- sized items. To adjust the shelves, push up on the shelf, tilt it upward at the front to release the hooks from the shelf support, and then pull the shelf straight out.

Q: QuestionWhat type of lighting does this refrigerator use, and how does it contribute to energy efficiency?

• A:Answer This refrigerator uses LED lighting. LED lighting is energy-efficient as it consumes less electricity compared to traditional incandescent bulbs. Additionally, LED lights do not emit heat, which helps maintain the refrigerator's internal temperature and reduces energy consumption.

Q: QuestionWhat type of lighting is used in this refrigerator?

This question was asked about the related product: Viking - 5 Series Quiet Cool 20.4 Cu. Ft. Bottom-Freezer Built-In Refrigerator - Custom Panel Ready

• A:Answer This refrigerator uses bright and energy-efficient LED lighting.

Q: QuestionHow many shelves are in the refrigerator?

This question was asked about the related product: Viking - 5 Series Quiet Cool 20.4 Cu. Ft. Bottom-Freezer Built-In Refrigerator - Custom Panel Ready

• A:Answer This Viking refrigerator has 3 shelves.

Q: QuestionDoes this Viking refrigerator have an ice maker?

This question was asked about the related product: Viking - 5 Series Quiet Cool 20.4 Cu. Ft. Bottom-Freezer Built-In Refrigerator - Custom Panel Ready

• A:Answer Yes, this refrigerator comes with an ice maker.

Q: QuestionAre the door hinges reversible on this refrigerator?

This question was asked about the related product: Viking - 5 Series Quiet Cool 20.4 Cu. Ft. Bottom-Freezer Built-In Refrigerator - Custom Panel Ready

• A:Answer No, the door hinges are fixed and not reversible.

Q: QuestionWhat is the purpose of the Plasmacluster air purifier?

This question was asked about the related product: Viking - 5 Series Quiet Cool 20.4 Cu. Ft. Bottom-Freezer Built-In Refrigerator - Custom Panel Ready

• A:Answer The Plasmacluster air purifier uses ion technology to eliminate airborne bacteria, mold, and odors, which helps to enhance food preservation.

Q: QuestionWhat is the total capacity of this refrigerator?

This question was asked about the related product: Viking - 5 Series Quiet Cool 20.4 Cu. Ft. Bottom-Freezer Built-In Refrigerator - Custom Panel Ready

• A:Answer The total capacity of this refrigerator is 20.4 cubic feet.

Q: QuestionThis refrigerator is not getting good reviews. Is it the product itself that is performing poorly?

Asked 5 years ago by Refrigerator.

This question was asked about the related product: Viking - Professional 5 Series Quiet Cool 20.4 Cu. Ft. Bottom-Freezer Built-In Refrigerator - Stainless Steel

• A:Answer In my opinion, yes it is the product. We purchased one in Dec 2019 and by late spring 2020 it was having problems. The Refrigerator kept beeping at various hours saying the temperature was off (both Freezer and Fridge). Sometimes the temp was off, sometimes it wasn't. Viking service came out numerous times, replacing various parts, and they could not fix the problem. Fortunately, it was under warranty, and after multiple unsuccessful attempts for repair I requested a return/refund. I was worried I would be stuck with a bad refrigerator that they couldn't fix, and would fall off of warranty. I was very grateful the accepted the return and I got my money back. I did NOT buy another viking refrigerator.

  Answered 5 years ago by VikingOwner

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