“I have a SAMSUNG Smart TV. The sound bar works fine when watching TV, but when I stream (NETFLIX, HULU, ...) I get a message of incorrect format, the TV must be in PCM or stereo mode. What does that mean? Thanks.”

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• Hello Max, Can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting/resolution. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.

  Answered by VIZIO 4 years ago

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• Change the audio settings on your tv. Choose tv speakers and pcm or just pcm. That will fix it

  Answered by Rman 5 years ago

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