“The sound cuts out on my soundbar every 5 minutes or so. Has anything else had this issue? All of the hard resets have not fixed the problem.”

1-4 of 4 Answers

• Could be your connection or the audio settings on your TV. I had this issue when my TV's digital audio output was set to Dolby Digital. Once I set it to PCM, the issue stopped. I'm not an expert, but something to do with the way it processes the sound and video can cause a lag, which it self corrects when it cuts out. Switching to a different connection (ex from optical to HDMI) or messing with the TV audio out settings might fix it. Hope that helps!

  Answered by Britt 4 years ago

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• Hello! I just bought mine yesterday and every so often it makes a noise for about 2 seconds that sounds like a stun gun zapping noise. Does yours make a noise or just cut out completely?

  Answered by nightman 4 years ago

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• Hi I already reached out to Vizio and they said to send it back for a new one :(

  Answered by Anonymous 4 years ago

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• To answer your question, I want to gather a bit more information. When you have a free moment, we are available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.

  Answered by VIZIO 4 years ago

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