“Hello.I just buy VTech DM221-2 Safe Sound Digital Audio Baby Monitor from ebay. Is brand new but i cant link the parents monitors with baby unit. A message appears on parents screen "not linked". I tried almost everything. Can you help please.”
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I had to have the parent monitor "on" to link them. They also have to be in range. In my small house, the "parent" monitor is a floor below and diagonal across the house from the "upstairs" monitor. There is also a metal beam running thru the house between floors, but they link up. You could put the monitor and "parent" close to each other to test them. That is what we did, and maybe that helped them "find" each other later on.
Sorry, there was a problem. Please try again later.Hello - We are sorry to hear that you are having issues linking the parent units to the baby unit. Make sure that the baby unit is turned on. Also, try to move the parent units closer to the baby unit (but not less than three feet) and then reboot the system by disconnecting the power and batteries for 15 seconds. If this does not help, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 5:00 PM Monday through Friday at 1-800-595-9511. Thank you -VTech Support
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