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James - We are sorry to hear that the VTech CS6619 does not work as expected. The telephone system does not have a setting to adjust the screen brightness. apologize for any inconvenience it may have caused you. for further assistance, you contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511. Thank you, -VTech Support
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