“How to deregister the handset because the base and handset are different.”
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Hi - We are sorry to hear that you are having issues registering the handset on the VTech CS5119-2. This telephone base unit will only work with the CS5109 accessory handset. If you have the correct model, please contact our Customer Support at 1-800-595-9511. We are open from 9:00 AM to 5:00 PM, Mondays through Fridays. Thank you! -VTech Support
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