Questions & Answers

Q: QuestionCan I view the video remotely?

• A:Answer Yes, you can view the video remotely on your smartphone or tablet using the MyVTech Baby app.

Q: QuestionDoes this monitor have a night light?

• A:Answer Yes, it has a built-in night light with 3 different color options and an auto-on feature activated by noise.

Q: QuestionDoes the monitor play lullabies?

• A:Answer Yes, the monitor plays five calming melodies and four soft ambient sounds.

Q: QuestionWhat is the size of the parent unit screen?

• A:Answer The parent unit has a 5-inch color LCD screen.

Q: QuestionCan I record video with this monitor?

• A:Answer Yes, the monitor has on-board recording that can be set for motion detection or on demand.

Q: QuestionWhat is the resolution of the video?

• A:Answer The monitor offers 1080p high-definition video.

Q: QuestionWhy doesn't my monitor stay on all the time? It keeps going dark after subject moves to light it up. Thank you in advance.

Asked 4 years ago by Anonymous.

• A:Answer Hi - You can turn off the auto wake up feature of the VTech RM5754HD. When the said feature is off, the screen of the parent unit will not turn off even when there is no activity on the baby unit. If this does not help, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511. Thank you, -VTech Support

  Answered 4 years ago by VTech Baby Monitors Team

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Q: QuestionCan use this without Wi-Fi?

Asked 4 years ago by Bean.

• A:Answer Yes you’ll just be able to see it on the baby monitor within area of range.

  Answered 4 years ago by JpadilVerified Purchase

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Q: QuestionCan i buy another camera to have in another room?

Asked 3 years ago by Anonymous.

• A:Answer Hi - The camera for the VTech RM5754HD is not sold separately. The baby monitor is not expandable and will only work with the devices it came with. Thank you! -VTech Support

  Answered 3 years ago by VTech Baby Monitors Team

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Q: QuestionCan I connect more cameras of the same model to this parent unit

Asked 4 years ago by Lindsay.

• A:Answer Lindsay - The VTech RM5754HD is a non-expandable baby monitor. The system doesn't accept additional cameras. Thank you, -VTech Support

  Answered 4 years ago by VTech Baby Monitors Team

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Q: QuestionWhere can I find the Model # on the Parent Unit monitor?

Asked 1 year ago by tmiller225.

• A:Answer Hi - The model number of the baby monitor can be found in the white sticker at the back of the parent unit or underneath the baby unit. Thank you, -VTech Support

  Answered 1 year ago by VTech Baby Monitors Team

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Q: QuestionDoes the camera record moments and store on monitor for playback later.

Asked 2 years ago by diaco.

• A:Answer Yes, there are 30pcs event clips memory on camera.

  Answered 2 years ago by VTech Baby Monitors Team

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Q: QuestionWe just purchased the vtech VM3252-2 2 camera video monitor and we are wondering if it connects to the BabyPro app and wifi so we can watch the monitor wherever we are?

Asked 2 years ago by KellyMacA.

• A:Answer Yes, there are Wifi mode. In WiFi mode is possible to connect BabyPro app with remote access (though internet) and monitor simultaneously.

  Answered 2 years ago by JMSsouzVerified Purchase

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Q: QuestionAny reason why the Unit and camera continue to reach out to Chinese Servers when connected to the Internet? I noticed that it continues to reach out via my Firewall on all devices including phones when the app is installed.

Asked 2 years ago by CompUser.

• A:Answer Hi - We are sorry to hear that you are having issues with the VTech RM5754HD. Please contact our Customer Support at 1-800-595-9511. We are open from 9:00 AM to 5:00 PM, Mondays through Fridays. Thank you, -VTech Support

  Answered 2 years ago by VTech Baby Monitors Team

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Q: QuestionWhy do the unit sound (beep) when there is no one in the room?

Asked 2 years ago by Daughter.

• A:Answer Hi - We are sorry to hear that you are having issues with the VTech RM5754HD. The baby unit might be picking up sounds from nearby devices. You may need to adjust the sound sensitivity to a lower level for it not to pick up low sounds. If this does not help, contact our Customer Support at 1-800-595-9511. We are open from 9:00 AM to 5:00 PM, Mondays through Fridays. Thank you, -VTech Support

  Answered 2 years ago by VTech Baby Monitors Team

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Q: QuestionWhy is the screen on Vtech model vm924-2 monitor going black? Unit is fully charged and signal is also good.

Asked 2 years ago by Mimi.

Q: QuestionIs it for 110V or is it bivolt and works with 220V as well? Is there a specific converter if is 110V only?

Asked 3 years ago by Waldson.

• A:Answer Bivolt

  Answered 2 years ago by JMSsouzVerified Purchase

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Q: QuestionIf I only have the v-tech monitor and no cam can I use another type of camera device in baby's room

Asked 3 years ago by Sugarbaby.

• A:Answer Hi - The monitor of the VTech RM5754HD will only work with the original camera it came with. Thank you, -VTech Support

  Answered 3 years ago by VTech Baby Monitors Team

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Q: QuestionCan i use an app with just the camera vm5263 bought at yard sale no monitor

Asked 3 years ago by Bbtou.

• A:Answer Hi - The VTech VM5263 does not have a Wi-Fi feature, hence it cannot be connected with the My VTech My Baby Pro app. Thank you, -VTech Support

  Answered 3 years ago by VTech Baby Monitors Team

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