A:AnswerHi - We are sorry to hear that the AC cord of your VTech VM4261-2 is no longer working. Please contact our support team so we can provide replacement options. You can reach us at 1-800-595-9511. We are open from 9:00 AM to 3:00 PM, Mondays through Fridays.
Thank you,
-VTech Support
A:AnswerHi - We apologize but the VTech VM4261-2 is a non-expandable baby monitor. You cannot add additional cameras on the system. Thank you for your interest! ~VTech Support
A:AnswerHi - We are sorry that you are having issues with your baby monitor. Due to the nature of your inquiry, we recommend that you contact our Customer Support at 1-800-595-9511. We are open from Monday through Friday, 10:00 AM to 4:00 PM. Hope to hear from you. ~VTech Support
A:AnswerHi - The VTech VM4261 is a non-expandable unit, thus you cannot add another camera to the system. If you are pertaining to the 4 panels shown on the display if you have the unit on Split View mode or the list of 4 cameras under the rename setting, it is only normal. This is because both of our expandable and non-expandable models are using the same configuration and that is why even if the unit is non-expandable it shows 4 cameras on the said settings.
Thank you,
-VTech Support
A:AnswerMeggan - No, the parent unit on the VM4261-2 cannot be muted but can be decreased to level 1. You may check VM5262 if you are interested in getting a baby monitor that can be muted. Thank you for your interest! ~VTech Support
A:AnswerHi - The VTech VM4261 is not capable of recording videos. The audio and video is being transmitted real time on the parent unit.
Thank you,
-VTech Support
A:AnswerHi - We are sorry to hear that you are having issues with the VTech VM4261. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 5:00 PM Monday through Friday at 1-800-595-9511.
Thank you,
-VTech Support
A:AnswerHi - No, the VTech VM4261 is a non-expandable baby monitor. You cannot add additional cameras or baby units to the system. You may check VM5271 if you are interested in getting an expandable baby monitor. Thank you for your interest! ~VTech Support
A:AnswerNancy - Here's the link that you can use to download the user manual for the VTech VM4261-2: https://www.vtechphones.com/support/technical-support/product/4039
Thank you,
-VTech Support
A:AnswerNancy - We are sorry to hear that the VTech VM4261-2 does not work as expected. Make sure that the affected camera is plugged in securely to an electrical outlet. If this does not help, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 5:00 PM Monday through Friday at 1-800-595-9511.
Thank you,
-VTech Support
A:AnswerHi - We are sorry to hear that the VTech VM4261-2 does not work as expected. The baby monitor is a non-expandable unit thus the monitor is not replaceable. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 5:00 PM Monday through Friday at 1-800-595-9511.
Thank you,
-VTech Support