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Questions & Answers

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  • QuestionI'm wondering why my doorbell is not recognizing this solar charger as solar charger and is saying hardwired?? Is it because it's not a ring solar charger? Or is the charger defective? Thank you

    Asked by Foz.

    • Answer The Wassertein Mountable Solar is specifically designed for the Ring Video Doorbell 3 and 3 Plus. It provides a solar charging option for these doorbells, allowing them to stay powered without relying solely on the built-in battery or hardwiring. If your doorbell is indicating that it is hardwired instead of recognizing the solar charger, there could be a few potential reasons for this: Compatibility: The Wassertein Mountable Solar Kit is designed specifically for the Ring Video Doorbell 3 and 3 Plus models. If you have a different model of Ring doorbell or a different brand altogether, the solar charger may not be recognized correctly. Connection Issues: Ensure that the solar charger is securely connected to the doorbell. Check the wiring connections and make sure they are properly attached. It's possible that there may be a loose or faulty connection preventing the doorbell from recognizing the solar charger.

      Answered by Wasserstein Team

  • QuestionDOES THIS WORK WITH THE BATTERY DOORBELL PRO

    Asked by MOMO.

    • Answer This will work only with the Ring Video Doorbell 3 and 3 Plus.

      Answered by Wasserstein Team

  • QuestionIf this received 3 hours of direct sunlight each day, will that be enough to keep it charged?

    Asked by kcwhitestone.

    • Answer We recommend at least three to four hours of direct sunlight, depending on your usage.

      Answered by Wasserstein Team

  • QuestionSpecifications list the width of this product at 1.46 inches. Product length shows 5.51 inches, but product height 8.46 inches (not sure what length is). What is the actual width from outer left edge to outer right edge, and from top to bottom edges?

    Asked by 24KnLA.

    • Answer Hello, Actual width from left edge to outer right edge is 17cm (6.69 inches) If you have any more questions or come across any other issues, let us know, we will be happy to help. Have a great day, Wasserstein Team

      Answered by Wasserstein Team

  • QuestionDoes this work with the Ring Doorbell 4 ?

    Asked by suka.

    • Answer Yes, it is compatible with Ring Video Doorbell 3, 3 Plus and 4. If you have any more questions or come across any other issues, let us know, we will be happy to help. Have a great day, Wasserstein Team

      Answered by Wasserstein Team

  • QuestionDoes the ring solar charger need direct sunlight to function ? I am aware that it will work better but my location is bright but not direct sunlight..

    Asked by Tony.

    • Answer Please know that our solar charger, if placed in maximum sunlight exposure, can significantly prolong the battery life of your Ring doorbell and eliminate doorbell downtime due to charging. We do recommend that you charge your Ring Doorbell to 100% before installation to ensure maximum charging efficiency. Please also note that the charging speed varies according to sunlight exposure (direct vs. partial). Therefore, it will charge 1% of the battery every 2 to 5 hours. Can we also get a picture showing where your solar charger has been placed, just so we can check if there is maximum sunlight exposure? Make sure that your solar charger is pointed toward the sun and not obstructed by other obstacles. Sudden changes in temperature may affect your solar charger’s charging abilities. Also, we noticed that there was a recent firmware update from Ring that made the doorbell drain more energy. We suggest you to turn off the Snapshot Capturing Function for a better solar charging experience. If you have any more questions or come across any other issues, let us know, we will be happy to help. Have a great day, Wasserstein Team

      Answered by Wasserstein Team

  • Questiondoes this work with the ring doorbell2 ?

    Asked by Compatibility.

    • Answer This is compatible only with the Ring Video Doorbell 3 and 3 Plus. If you have any more questions or come across any other issues, let us know, we will be happy to help. Have a great day, Wasserstein Team

      Answered by Wasserstein Team

  • QuestionDo you still need a battery when using the solar panel?

    Asked by Anonymous.

    • Answer The Wasserstein Solar Charger Mount is a secure mounting option for your doorbell which comes with built-in solar panels with no battery use. It keeps the Ring Video Doorbell 3, 3 Plus and 4 charged continuously in the presence of the sunlight. If you have any more questions or come across any other issues, let us know, we will be happy to help. Have a great day, Wasserstein Team

      Answered by Wasserstein Team