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If you are connecting an Arlo camera directly to a WiFi router—without an Arlo SmartHub or base station—you must connect your mobile device to your router’s 2.4 GHz band during the setup process. Many routers broadcast WiFi networks in both 2.4 GHz and 5 GHz bands. Your Arlo device directly connects to a 2.4 GHz WiFi network. This means that you must first connect your mobile device to your 2.4 GHz WiFi network, then connect your Arlo device to that same 2.4 GHz WiFi network during the setup process in the Arlo app.If you have any more questions or come across any other issues, let us know, we will be happy to help. Have a great day, Wasserstein Team
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